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Online banking has been available for ten years, yet that does not mean mistakes can't happen. In the event of a technical problem, or a duplicated transaction, ask your banker what steps you will need to take to rectify the situation - whether it is your error or not. If you inadvertently duplicate a transaction or send money to the wrong creditor, you need to know how to correct the error and not pay substantial bank fees in the process.
Find out what the process if if you wanted to close the account. It may be easy to open an online banking account, but how difficult is it to close it? Is there a charge? Your banker should tell you what is involved from a financial as well as a technical perspective.
Banks are working hard and fast to broaden their online efforts even more by offering rapid approval on mortgages, auto loans, insurance products, securities trading, etc. For example, consumers who access Quicken Financial (either directly from Quicken software or from their browser) can get stock and mutual-fund data, real-time insurance quotes, and the Bank Rate Monitor to find surveys on CD rates and home equity lines of credit.
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